BSWi provides effective assistance to resolve issues related to the use of information systems and infrastructure. We aim to solve problems in the shortest amount of time possible in accordance with the SLA (Service Level Agreement) to minimize any negative impact on the client’s business.
BSWi technical support and operations
At BSWi, we offer efficient technical support for implemented IT systems to assist clients whose business environments do not tolerate any interruption in service.
Our technical departments provide a rapid and effective response delivered via remote maintenance using powerful administrative and supervisory tools.
When necessary, our teams also travel to sites to resolve incidents or to carry out preventive or ongoing maintenance work.
BSWi’s IT team provides support for information systems operation and maintenance.
This service keeps information systems and infrastructure available, ready for use, and functional in accordance with the agreed parameters of the SLA. This service includes:
Monitoring the implemented network and system servers
Hardware management and maintenance
Security control: Network and firewall management, virus protection
Networking: Communication and connectivity management
Update, installation, and configuration of software
Backup and recovery control
We provide operation services either by outsourcing, or by managing the information system infrastructure on the client’s premises. Our expert team quickly and efficiently processes and resolves software anomalies while implementing a workaround solution in the interim.
We also commit to maintaining the deployed solutions for a set number of years from the moment the service agreement is signed.
IT AND COMMUNICATIONS SUB-FIELDS OF EXPERTISE
ADMINISTRATIVE AND OFFICE IT SOLUTIONS
Every IT environment requires careful planning to ensure a cost-effective solution that facilitates business activity. At BSWi, we offer comprehensive IT services tailored to your organization and budget.
BSWi offers the most advanced technologies and methodologies available to keep your archive data secure and accessible at any time. We also improve visibility and information gathering by implementing an archiving program capable of organizing past, present, and future data.
HARDWARE AND SOFTWARE SUPPLY, INSTALLATION, AND INTEGRATION
As technologies evolve and users demand ever-greater flexibility and ease of use, IT projects become increasingly complex. BSWi’s IT Department designs comprehensive solutions that meet every client requirement and are delivered in accordance with the allotted budget and timeframe. Our areas of expertise include hardware, software, networks, wireless and wired access, data centers and storage facilities, and virtual and remote assets.
BSWi boasts experienced and advanced Information Security and Cybersecurity Departments. As leaders in the InfoSec sector, we create secure environments to facilitate clients’ IT operations and professional training programs.
BSWi’s experienced IT Department is acutely aware that IT networks constitute the backbone of the business world, connecting all computers and related devices together and allowing staff to work more efficiently across the organization. Our team constructs the most appropriate IT architecture corresponding to each client’s goals, ensuring the success of this critical business component.
At BSWi, we build IT infrastructure that is agile and responds to businesses’ evolving needs. Our teams provide end-to-end solutions that encompass everything from design, delivery, and installation, to implementation and management. We work with top suppliers and products to ensure we provide our clients with the most efficient and up-to-date solutions.